Spoke Health
Spoke Health is a multi-channel engagement and cost and quality transparency solution that helps consumers learn about their benefits, navigate and select a provider and securely communicate with a concierge or care manager before and after a care procedure. Simultaneously, Spoke enables concierge and care managers to leverage embedded clinical pathways and workflow tools to guide consumers to higher quality, lower cost providers and create a personalized and positive healthcare experience for all stakeholders.
Project Overview
Chromedia built the entire Spoke platform from beginning to present day. Spoke outsourced all of their tech needs to Chromedia. This was our third endeavor within the healthcare industry but our most complicated project to-date. Our involvement from the beginning allowed us to contemplate the effects of HIPAA compliance, security, and scalability on the architecture of the platform from the first day. Our experienced UI/UX team combined everything into a simple and intuitive user experience that makes a difficult process much easier for the patient. Our clever engineers built a platform that can accommodate surgeries, imaging, PT, Rx, wellness, Pre-Op, and Post-Op modules and can be used as a SaaS business at the same time.
Key Services Provided
Datica and AWS System Administration
Product Ownership
System Architecture
UI/UX Design
Web Development
Mobile Development
Project Management
Quality Assurance
Our Approach
Hired data scientists to help decipher the big data for the analytics development
Designed secure APIs to collect electronic health data from employers and insurers
Worked with industry consultants and surgeons to create a surgery “bundle builder”
Developed a custom portal for patients with built in HIPAA compliant communication systems that included video conferencing
Built a powerful suite of admin tools for Spoke’s internal Healthcare Advocates to manage the process and care flow of their patients
Highlights
- Being part of a solution that solves a really big problem
- Giving demos to C-level executives of well known national carriers who have worked in healthcare their entire careers and hearing them say “I’ve never seen anything like this before”
Challenges
- Building HIPAA and High Trust compliant technology
- Working with archaic legacy healthcare systems
